Refund policy

Return Policy

Your Satisfaction Matters

We want you to be happy with your purchase and have the best experience possible with our products. If you have any questions about your order or need assistance, our Customer Support team is here to help.

Non-Returnable & Non-Refundable Health Supplements

Due to the nature of health, wellness, and dietary supplement products, all sales of these items are final, and they are non-returnable and non-refundable once delivered. This policy helps ensure the safety, quality, and integrity of products that are intended for personal health use.

Damaged or Defective Items

If your order arrives damaged, defective, or with missing items, please contact us within 7 days of receipt at:

accounting@cellvivescience.com

Please include your order number, a description of the issue, and photos if applicable. We will review your case and a member of our team will reply.

We aim to respond to all inquiries within 1–2 business days.